At PeakHomeworkHelp, we strive to provide exceptional academic assistance and ensure the satisfaction of our customers. We understand that there may be circumstances where our services may not meet your expectations. This Refund Policy outlines the conditions under which refunds are issued, ensuring clarity and transparency in our processes.
1. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
1.1. Non-Delivery of Service
– If we fail to deliver the agreed service by the deadline without prior notification or consent for an extension, you are entitled to a full refund.
– Non-delivery includes situations where the delivered work does not correspond to the initial instructions due to our error.
1.2. Significant Quality Issues
– If the delivered work contains significant quality issues that cannot be resolved through revisions, a partial or full refund may be considered. Quality issues include, but are not limited to, plagiarism, grammatical errors, and failure to follow the initial instructions.
– Quality disputes must be raised within 14 days of the delivery of the final work. Any disputes raised after this period may not be eligible for a refund.
2.3. Revision Requests
– If the work requires revisions and our team is unable to fulfill these revisions in line with the original instructions, you may be eligible for a partial refund.
– The request for a refund based on revision issues must be submitted within 14 days of the delivery of the initial work.
2.4. Cancellation by PeakHomeworkHelp
– In rare instances where we are unable to complete your order due to unforeseen circumstances, a full refund will be provided. We will notify you as soon as possible if such a situation arises.
2. Conditions for Refund
2.1. Refund Request Procedure
– To request a refund, you must contact us at write@peakhomeworkhelp.com with detailed information about your concern, including order details, the nature of the issue, and any supporting documentation.
– Refund requests must be submitted within 5 days of the delivery of the final work. Requests submitted after this period will not be considered.
2.2. Assessment and Resolution
– Our Quality Assurance Team will review your request, and we may ask for additional information to understand the issue better.
– We aim to resolve all refund requests within 7 business days of receiving complete information from you.
2.3. Partial Refunds
– In cases where only a part of the work does not meet the agreed requirements, a partial refund may be offered. The amount will be based on the assessment of the issue and the extent to which it affects the overall quality of the work.
2.4. Refund Processing
– Refunds are processed within 3 business days of approval. Please note that the time taken for the funds to be reflected in your account may vary depending on your financial institution.
3. Exceptions
3.1. Minor Issues
– Minor errors such as typographical errors or formatting issues that do not significantly impact the overall quality of the work are not eligible for refunds. Such issues will be addressed through our revision process.
3.2. Changes in Instructions
– Refunds will not be issued for changes in instructions after the work has commenced. Please ensure that all instructions are clear and final at the time of placing the order.
3.3. Subjective Preferences
– Refunds will not be provided based on subjective preferences or dissatisfaction with the style or approach, provided the work meets the agreed academic and structural standards.
4. Contact Information
For any questions or concerns regarding our Refund Policy, or to submit a refund request, please contact us or mail to:write@peakhomeworkhelp.com
By using our services, you acknowledge that you have read and agree to the terms outlined in this Refund Policy. PeakHomeworkHelp reserves the right to update or modify this policy at any time without prior notice. The latest version of the policy will be available on our website.